This hotline is managed by Ernst & Young Ecuador, which guarantees that your concerns, reports or complaints regarding integrity and business ethics will be administered confidentially, anonymously and independently.

Available Channels

Feel free and confident to select the channel that works better for you. Bellow, you will find the options for your reference:

Make a report Online. Our website form will allow you to detail your concern including support documentation.

Make a report via telephone. Speak directly to a communication specialist regarding your concern.

Make a report via email sending an email to: canal.denuncias@ec.ey.com.

If you need to provide copies of support documentation, send it to the following address at any time.

EY QUITO: Inglaterra y Amazonas, Stratta Building - Floor 12.

EY GUAYAQUIL: Francisco de Orellana y Alberto Borges, Centrum Building - Floor 14.

Attention: Mr. Geovanni Nacimba / EY Forensics

Reference: Ethical line - “Confidential Information”

Examples of misconduct are, but does not limit to:

Discrimination for unwanted verbal or physical behavior directed at any employee due to their sex, religion, ethnic origin or beliefs

Generate benefits insider and outside the Company regarding any influence in professional independence

Workplace harassment for grievances, mistreatment, humiliation or behavior that affects or impairs normal development at work

Misuse of influences inside a Company to obtain benefits to someone in particular

Physical or psychological violence in the workplace

Financial or non-financial statements alterations in exchange of any benefit.

Generate situations of competitive advantages based in not reported conflicts of interest

Offer, ask, or accept payments, gifts, entertainments or invitations from suppliers, employees or other third parties

Theft or unprofessional use of a Company’s asset

Misuse of time dedicated to work by an employee.

Spread Company’s confidential information

Promote situations affecting open competition in markets

Participate in acts of bribery (in any of its manners and circumstances)

REPORT A CONCERN

Online

Click on "Register report" to continue with the presentation of your concern

By phone

Direct Access

From an outside line, dial the direct access number: 1-800-888-888

By email

If you want to communicate a complaint by email, send it to: canal.denuncias@ec.ey.com, available at any moment. An independent professional of EY ECUADOR INTEGRIDAD & ETICA EMPRESARIAL will read the message.

By physical mailbox

If you need to provide copies of supporting documentation, send them to the following address at any time.

EY QUITO: England and Amazon, Stratta Building - 11th Floor.

EY GUAYAQUIL: Francisco de Orellana y Alberto Borges, Centrum Building - 14th floor.

Attention: Sr. Geovanni Nacimba / EY Forensics

Reference: Ethical line – "Confidential information

See FAQs for more information.

After completing your report, you will be assigned a unique code called a "Report Code" and together with the "Password" you choose you must keep them in a safe place. After 5-6 business days, use your report code and password to check your report for feedback or follow up questions.

This is not an emergency service:
Do not use this site to report events presenting an immediate threat to life or property. Reports submitted through this service may not receive an immediate response. If you require emergency assistance, please contact your local authorities.